Toneplay Records through our suppliers aim to provide premium quality items. We value our customers and will endevour to quickly resolve any issues you may experience with our products however, Toneplay Records will only grant a refund, credit your account, or replace a printed product in cases where:
- the product was misprinted
- the product was damaged (excluding damages during delivery)
- the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
Toneplay Records has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to Toneplay Records via email at admin@toneplayrecords.com within 3 days of delivery. Please retain the item and packaging. Returns will be shipped at our (Toneplay Records) expense.
For clarification, Toneplay Records will not grant a refund, credit your account, or replace a printed product solely because:
- it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.